Waiting Line Research Papers - Academia.edu.
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Indeed, real waiting time is an antecedent of perceived waiting time rather than an antecedent of waiting time satisfaction (Pruyn and Smidts, 1998). Therefore as presented in our conceptual model shown in Figure 1, we expect that: H1. The perceived waiting time will negatively affect the customer waiting time satisfaction. Others variables determine waiting time satisfaction.
Queuing system or waiting lines has a wide spectrum application in most things that are taking place in the society particularly where the situation requires provision of services at a frequent interval. At the initial time, the model concentrated on commercial activities. A. K. Erlang the originator of this theoretical framework studied the fluctuating demands on telephone facilities and.
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The Social Norms of Waiting in Line. Law and Social Inquiry, Forthcoming. U of Houston Law Center No. 2016-A-25. 67 Pages Posted: 23 Feb 2015 Last revised: 10 Nov 2016. See all articles by Dave Fagundes Dave Fagundes. University of Houston Law Center. Date Written: February 3, 2015. Abstract. This Article examines the rules and practices of waiting in line as a system of informal order.